Central / Governance

Review Governance

Ensure Reputation reviews are acknowledged promptly, with response SLAs, alerts and location-level action signals.

Governance Reputation Policies
Total Reviews8

Imported Reputation reviews across active child accounts.

Unanswered Reviews5

Reviews without a published owner reply.

SLA Warning0

Reviews approaching the response SLA.

SLA Breached2

Reviews past the Head Office response target.

Thea Insights8

Reviews with generated reply intelligence.

Escalations4

Reviews Thea recommends checking before reply.

Low Rating Reviews3

Reviews rated 3 stars or below.

Average Response Time20 hours

Measured from review date to published reply.

Response SLA settingsLevel 3 configuration for warning and breach thresholds.Open
Response SLA Head Office acknowledgement target

Applies to every imported Reputation review for child accounts. Changing the SLA recalculates warning and breach states.

Governance Alerts Reviews needing intervention
Command Centre
No review governance alerts in this view.
Thea Theme Signals Operational patterns in reviews
Reputation Centre
No Thea review themes have been generated yet.
Review filtersLevel 3 controls for changing the review queue.Open
Unanswered Reviews Reviews Older Than X Days Low Rating Reviews All Reviews
Clear
Low Rating Reviews Reputation reviews
No Reputation reviews match this view yet.
Response times by locationLevel 3 handling metrics by location.Open
CCopperfield Primary School
1Reviews1Unanswered1Low Rating0SLA Warning1SLA Breached1Negative1Escalations0Published RepliesNo reply yetAvg Response
NNorthbridge High School
2Reviews1Unanswered1Low Rating0SLA Warning0SLA Breached1Negative1Escalations1Published Replies20 hoursAvg Response
RRavenscourt Secondary Academy
1Reviews1Unanswered1Low Rating0SLA Warning1SLA Breached1Negative1Escalations0Published RepliesNo reply yetAvg Response
HHarbourpoint Sixth Form
1Reviews1Unanswered0Low Rating0SLA Warning0SLA Breached0Negative1Escalations0Published RepliesNo reply yetAvg Response
WWillowmere Primary Academy
2Reviews1Unanswered0Low Rating0SLA Warning0SLA Breached0Negative0Escalations1Published Replies20 hoursAvg Response
OOakfield Specialist Academy
1Reviews0Unanswered0Low Rating0SLA Warning0SLA Breached0Negative0Escalations1Published Replies20 hoursAvg Response